All of our products are made to order, just for you. Our current processing time is 10–15 working days, starting from the day after you place your order. Once your order has been made, it'll be carefully packed and sent on its way.

Yes! If you need to make a change or cancel your order, please contact us within 24 hours of placing it.

We begin production 24 hours after your order is placed, so after this point we're unable to make any changes or cancellations.

Absolutely! Just email us at hello@pageandneedle.co.uk within 7 days of placing your order and we'll do our best to update your address.

You should receive an order confirmation email as soon as your order is placed.

If you can't see it, please check your junk or spam folder first. If it's still missing, email us at hello@pageandneedle.co.uk and we'll be happy to help.

Not at the moment, but it's something we're hoping to offer in the future.

Yes! If you're sending your order as a gift, you can include a gift message at checkout. Simply add it to the 'Order special instructions' box in your cart and we'll handwrite your message on a Page & Needle postcard and include it with your order.

Yes! Gift cards are available to purchase and make the perfect present for any book lover.

You can find them here.

Yes! If you order multiple items, we'll ship everything together in one parcel once your full order is ready.

At the moment, we only ship within the UK.

Unfortunately, this currently excludes Northern Ireland due to the new GPSR regulations. We're hoping to expand our shipping destinations in the future, so keep an eye on our website and social media for any updates.

Shipping starts from £4.50 per order using Royal Mail Tracked 48.

If you're ordering multiple items, shipping may cost a little more depending on the size and weight of your parcel. You'll always see the final shipping cost at checkout before you place your order.

Yes! We only offer tracked shipping, so you can keep an eye on your order every step of the way.

At checkout, you can choose between Royal Mail Tracked 48 or Royal Mail Tracked 24, depending on which service suits you best.

Tracking updates can sometimes take a little while to appear.

If your tracking hasn't updated for several days, please email us at hello@pageandneedle.co.uk and we'll be happy to look into it for you.

We're sorry to hear that!

First, please check with your neighbours or anyone else at your address, as parcels are sometimes left in a safe place. It's also worth checking that the delivery address on your order confirmation email is correct.

If you still can't find your parcel, email us at hello@pageandneedle.co.uk and we'll do our best to help.

We're so sorry!

Please email hello@pageandneedle.co.uk with your order number, along with photos of the damaged item and its packaging. We'll look into it as quickly as possible and make things right.

If your parcel is returned to us, we'll get in touch with you as soon as it arrives.

We'll be happy to arrange for it to be sent out again. Please note that additional postage charges may apply if the parcel was returned because of an incorrect address or because no one was available to receive or collect it.

Yes! You can upgrade to Royal Mail Tracked 24 at checkout.

Please note that this only affects the shipping speed. Our current processing time of 10–15 working days still applies before your order is dispatched.

Absolutely! Simply enter the recipient's name and address at checkout, and we'll send your order directly to them.

You can also include a gift message, which we'll handwrite on a Page & Needle postcard and include with your order.

This isn't something that normally happens — all items are shipped together.

If you think part of your order is missing, please email us at hello@pageandneedle.co.uk and we'll be happy to look into it for you.

We're always looking for ways to make our packaging as kind to the planet as possible.

We currently use compostable mailer bags, recycled paper thank you bookmarks, and ribbon made from recycled plastic. As we grow, we'll continue looking for even more sustainable alternatives wherever we can.

We do our best to make sure our product photos show the colours as accurately as possible.

However, colours can look slightly different from screen to screen depending on your device and display settings, so there may be small variations between what you see online and the product you receive.

Yes! If you'd like to return your order, please email us at hello@pageandneedle.co.uk within 14 days of receiving it to start the returns process.

To be eligible for a return, items must be in their original packaging with all tags still attached and in an unused condition.

Once we've received and checked your return, you can choose between a refund to your original payment method or store credit.

Once your return has been approved, you'll have 14 days to send your item back to us for a full refund.

In most cases, yes. You'll be responsible for the cost of returning your item to us.

The only exception is if we've sent you the wrong item or your order is faulty. In those cases, we'll cover the return postage.

Yes, but only the cost of our standard Royal Mail Tracked 48 delivery will be refunded.

If you chose to upgrade to Royal Mail Tracked 24 when placing your order, you may not receive a full refund of the original shipping cost.

Yes! If your item isn't quite right, whether it's the wrong size or you'd simply prefer a different product, we're happy to arrange an exchange.

To be eligible, your item must be unused, in its original packaging, and still have all of its tags attached.

Simply email hello@pageandneedle.co.uk within 14 days of receiving your order to start the exchange process.

Please note that, as all of our products are made to order, our standard 10–15 working day processing time will apply to your replacement item.

We're so sorry!

Please email hello@pageandneedle.co.uk within 14 days of receiving your order to let us know. We'll arrange the return, cover the postage costs, and make sure you receive the correct item as quickly as possible.

We're sorry your order hasn't arrived in perfect condition.

Please email hello@pageandneedle.co.uk within 14 days of receiving your order, along with photos of the fault. We'll look into it straight away, cover any return postage if needed, and work with you to put things right.

Once we've received your returned item and confirmed it's in its original condition, refunds are usually processed within 7–10 working days.

Your refund will be sent back to your original payment method unless you've chosen to receive store credit instead.