Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please email hello@pageandneedle.co.uk within this timeframe to start this process.

To be eligible for a return, items must be in their original packaging with all tags still attached and in an unused condition. Once we've received and checked your return, you can choose between a refund to your original payment method or store credit.

Original shipping fees will be refunded when you return an item, but only to the cost of our standard Royal Mail Tracked 48 delivery will be refunded. If you chose to upgrade to Royal Mail Tracked 24 when placing your order, you may not receive a full refund of the original shipping cost.

Unfortunately, we cannot accept returns on gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of both the product(s) and the packaging it arrived in.

Exchanges 
If your item isn't quite right, whether it's the wrong size or you'd simply prefer a different product, we're happy to arrange an exchange. Please email us within 14 days of receiving your order to start this process.

To be eligible for an exchange, items must be in their original packaging with all tags still attached and in an unused condition. Once we've received and checked your item(s), we'll get started on the production of your replacement item.

Please note that, as all of our products are made to order, our standard 10–15 working day processing time will apply to your replacement item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pageandneedle.co.uk.