Shipping policy
We currently ship within the UK only. Unfortunately, we are unable to ship to Northern Ireland at this time due to GPSR regulations. We hope to expand our shipping options in the future.
Processing Times
All of our products are made and prepared with care. Please allow 10-15 working days for your order to be processed before it is dispatched.
Please note that upgrading your delivery service at checkout does not reduce or change our processing time. The delivery upgrade only applies once your order has been dispatched.
Standard Delivery
Our standard delivery service is Royal Mail Tracked 48.
Once you have received your dispatch email, please allow approximately 2–3 working days for your order to arrive. While Royal Mail aims to deliver within this timeframe, occasional delays may occur that are outside of our control.
Upgraded Delivery
You can upgrade your delivery service to Royal Mail Tracked 24 at checkout.
Tracked 24 is a faster delivery service once your order has been dispatched, but it does not affect our standard processing time of 10–15 working days. Your order will still be processed and dispatched within this timeframe before being passed to Royal Mail.
Delayed or Missing Orders
Although we hope your order arrives within the estimated delivery timeframe, occasional delays can happen.
In line with Royal Mail practices, an item cannot be considered lost or significantly delayed until 7 working days after its estimated delivery date. We ask that you please wait until this timeframe has passed before contacting us about a missing order.
Once this period has passed, please get in touch with us and we will be happy to look into the issue further.
Delivery Upgrades and Returns
If you choose to upgrade to Royal Mail Tracked 24 and later return your order, any refund for the original delivery cost will be limited to the cost of our standard Royal Mail Tracked 48 service.
The additional cost paid to upgrade to Tracked 24 is non-refundable.
For more information about returning an item, please see our Returns & Exchanges Policy.
Need Help?
If you have any questions about your order or delivery, please contact us at hello@pageandneedle.co.uk and we’ll be happy to help.